§ 1362. Prevention and outreach efforts. 1. Each gaming facility licensee, management company, and holding company involved in the application and ownership or management of a gaming facility shall provide to the commission, as applicable, an applicant's problem gambling plan. An applicant's problem gambling plan shall be approved by the commission before the commission issues or renews a license. Each plan shall at minimum include the following:(a) The goals of the plan and procedures and timetables to implement the plan;
(b) The identification of the individual who will be responsible for the implementation and maintenance of the plan;
(c) Policies and procedures including the following:
(1) The commitment of the applicant and the gaming facility licensee to train appropriate employees;
(2) The duties and responsibilities of the employees designated to implement or participate in the plan;
(3) The responsibility of patrons with respect to responsible gambling;
(4) Procedures for compliance with the voluntary exclusion program;
(5) Procedures to identify patrons and employees with suspected or known problem gambling behavior, including procedures specific to loyalty and other rewards and marketing programs;
(6) Procedures for providing information to individuals regarding the voluntary exclusion program and community, public and private treatment services, gamblers anonymous programs and similar treatment or addiction therapy programs designed to prevent, treat, or monitor problem gamblers and to counsel family members;
(7) Procedures for responding to patron and employee requests for information regarding the voluntary exclusion program and community, public and private treatment services, gamblers anonymous programs and similar treatment or addiction therapy programs designed to prevent, treat, or monitor compulsive and problem gamblers and to counsel family members;
(8) The provision of printed material to educate patrons and employees about problem gambling and to inform them about the voluntary exclusion program and treatment services available to problem gamblers and their families. The applicant shall provide examples of the materials to be used as part of its plan, including, brochures and other printed material and a description of how the material will be disseminated;
(9) Advertising and other marketing and outreach to educate the general public about the voluntary exclusion program and problem gambling;
(10) An employee training program, including training materials to be utilized and a plan for periodic reinforcement training and a certification process established by the applicant to verify that each employee has completed the training required by the plan;
(11) Procedures to prevent underage gambling;
(12) Procedures to prevent patrons impaired by drugs or alcohol, or both, from gambling; and
(13) The plan for posting signs within the gaming facility, containing information on gambling treatment and on the voluntary exclusion program. The applicant shall provide examples of the language and graphics to be used on the signs as part of its plan;
(d) A list of community, public and private treatment services, gamblers anonymous programs and similar treatment or addiction therapy programs designed to prevent, treat, or monitor problem gamblers and to counsel family members; and
(e) Any other information, documents, and policies and procedures that the commission requires. 2. Each applicant or gaming facility licensee shall submit any amendments to the problem gambling plan to the commission for review and approval before implementing the amendments. 3. Each gaming facility licensee shall submit an annual summary of its problem gambling plan to the commission. 4. Each gaming facility licensee shall submit quarterly updates and an annual report to the commission of its adherence to the plans and goals submitted under this section.
