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(a) The Department of Health shall keep an information file containing each complaint filed with the department. The information file shall be kept current and contain a record for each complaint of:
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(1) All persons contacted in relation to the complaint;
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(2) A summary of findings made at each step of the complaint process;
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(3) An explanation of the legal basis and reason for a dismissed complaint; and
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(4) Other relevant information.
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(b) If a written complaint is filed with the department, the department shall notify the parties of the status of the complaint, unless the notice would jeopardize an undercover investigation.
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(c) The State Board of Health shall adopt a form to standardize information concerning complaints made to the department and shall prescribe the information to be provided to a person when a complaint has been filed.
