- In resolving a complaint, the commissioner may conduct an informal conference or informal hearing or may require that the parties submit written statements or sworn affidavits.
- In addition, the commissioner may designate a qualified person, whether or not an employee of the department, to mediate or arbitrate the complaint.
- When the commissioner conducts an informal hearing or conference, the parties are not bound by the rules of procedure and evidence pertaining to contested cases.
- Upon reaching a decision, the commissioner shall notify the parties with a written award.