Every shelter shall:
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(1) Develop and implement a written nondiscrimination policy to provide services without regard to race, religion, color, age, marital status, national origin, ancestry, or sexual preference;
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(2) Provide a facility that is open, accessible, and staffed by an advocate or a volunteer each day of the calendar year and twenty-four (24) hours each day;
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(3) Provide emergency housing and related supportive services in a safe, protective environment for victims of domestic abuse and their children;
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(4)
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(A) Provide a crisis telephone hotline that is answered by an advocate or a volunteer who meets the training requirements under this chapter each day of the calendar year and twenty-four (24) hours each day.
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(B) The crisis telephone hotline shall not be answered by an answering machine, answering service, or mobile telephone;
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(5)
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(A) Require all advocates and volunteers who provide direct services to victims to sign a written confidentiality agreement that prohibits the release of the following:
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(i) The names or other personal and identifying information about the victims who are served at the shelter; and
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(ii) The names or other personal and identifying information about the family or household members of the victims who are served at the shelter.
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(B) The confidentiality agreement shall not apply to advocates who testify in court.
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(C) The confidentiality agreement shall not prevent disclosure from federal grant review, audit, or reporting;
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(6) Develop and implement a written plan for outreach efforts to aid victims of domestic violence;
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(7) Provide peer support groups for victims;
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(8) Provide assistance and court advocacy for victims seeking orders of protection; and
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(9) Provide training and educational information on domestic violence for professionals, community organizations, and interested individuals.