§ 422. Trust account
(a) All money paid to a provider by or on behalf of an individual for distribution to creditors pursuant to a plan is held in trust. Within two business days after receipt, the provider shall deposit the money in a trust account established for the benefit of individuals to whom the provider is furnishing debt-management […]
§ 423. Fees and other charges
(a) A provider may not impose directly or indirectly a fee or other charge on an individual or receive money from or on behalf of an individual for debt-management services except as permitted by this section. (b) A provider may not impose charges or receive payment for debt-management services until the provider and the individual […]
§ 424. Voluntary contributions
A provider may not solicit a voluntary contribution from an individual or an affiliate of the individual for any service provided to the individual. A provider may accept voluntary contributions from an individual but, until 30 days after completion or termination of a plan, the aggregate amount of money received from or on behalf of […]
§ 425. Voidable agreements
(a) If a provider imposes a fee or other charge or receives money or other payments not authorized by section 423 or 24, the individual may void the agreement and recover as provided in section 435. (b) If a provider is not registered as required by this chapter when an individual assents to an agreement, […]
§ 426. Termination of agreements
(a) If an individual who has entered into an agreement fails for 60 days to make payments required by the agreement, a provider may terminate the agreement. (b) If a provider or an individual terminates an agreement, the provider shall immediately return to the individual: (1) any money of the individual held in trust for […]
§ 416. Customer service
A provider that is required to be registered under this chapter shall maintain a toll-free communication system, staffed at a level that reasonably permits an individual to speak to a certified counselor, certified debt specialist, or customer-service representative, as appropriate, during ordinary business hours.
§ 407. Application for registration: obligation to update information
An applicant or registered provider shall notify the Lieutenant Governor within 10 days after a change in the information specified in section 405(b)(4) or (6) or 406(1), (3), (6), (12), or (13).
§ 408. Application for registration: public information
Except for the information required by section 406(7), (14), and (17) and the addresses required by section 406(4), the Lieutenant Governor shall make the information in an application for registration as a provider available to the public.
§ 409. Certificate of registration: issuance or denial
(a) Except as otherwise provided in subsections (c) and (d), the Lieutenant Governor shall issue a certificate of registration as a provider to a person that complies with sections 405 and 406. (b) If an applicant has otherwise complied with sections 405 and 406, including a timely effort to obtain the information required by section […]
§ 410. Certificate of registration: timing
(a) The Lieutenant Governor shall approve or deny an initial registration as a provider within 120 days after an application is filed. In connection with a request pursuant to section 406(19) for additional information, the Lieutenant Governor may extend the 120-day period for not more than 60 days. Within seven days after denying an application, […]