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§ 10. Filing of rules

Every public utility shall file with and as a part of such schedule all rules and regulations that in any manner affect the rates charged or to be charged for any service.

§ 11. Publication of schedules

A copy of so much of said schedules as the Commission shall deem necessary for the use of the public shall be printed in plain type and kept on file in every station and office of such public utility where payments are made by the consumers or users, open to the public, in such form […]

§ 12. Filing and publication of joint rates

Where a schedule of joint rates or charges is, or may be, in force between two or more public utilities, such schedule shall in like manner be printed and filed with the Commission, and so much thereof as the Commission shall deem necessary for the use of the public shall be filed in every such […]

§ 13. Changes in rates

No change shall thereafter be made in any schedule, including schedules of joint rates, except upon thirty days’ notice to the Commission and all such changes shall be plainly indicated upon existing schedules, or by filing new schedules in lieu thereof thirty days prior to the time the same are to take effect: provided, that […]

§ 14. Filing of new schedules

Copies of all new schedules shall be filed as hereinafter provided, in every station and office of such public utility where payments are made by consumers or users thirty days prior to the time the same are to take effect, unless the Commission shall prescribe a less time.

§ 15. Schedules binding

It shall be unlawful for any public utility to charge, demand, collect, or receive a greater or less compensation for any service performed by it within the Virgin Islands, or for any service in connection therewith, than is specified in such printed schedules, including schedules of joint rates, as may at the time be in […]

§ 15a. Transportation rate reductions for the elderly

The Commission shall not approve fare rates or schedules of any passenger services by motor buses or trucks or public marine passenger transportation services operating under government grant of exclusive franchise or any other mode of public passenger transportation service subject to the jurisdiction of the Commission, unless these rates or schedules include provisions granting […]

§ 15c. Rules governing rate reductions

The Commission shall promulgate rules for the prompt, fair, and efficient establishment and maintenance of reductions in the fare rates and schedules for elderly persons of any passenger services by motor buses or trucks or public marine transportation services operating under government grant of exclusive franchise or any other mode of public passenger transportation service […]

§ 15d. Rate reduction for residential users

(a) The Commission shall establish a standard base rate for the first five hundred (500) kilowatt-hours (KWH) of electricity used by a residential customer per month. This standard base rate per KWH shall be sixty percent (60%) of the standard base rate per KWH charged to such customers on September 30, 1984. (b) The Commission […]

§ 16. Inspection of records

The Commission or any member thereof or any person or persons employed by the Commission for that purpose shall, upon demand, have the right to inspect the books, accounts, papers, records, and memoranda of any public utility, and to examine, under oath, any officer, agent, or employee of such public utility in relation to its […]

§ 17. Subpoena of records

(a) The Commission may require, by order or subpoena, to be served upon any public utility in the same manner that a summons is served in a civil action in the District Court of the Virgin Islands, the production within the Virgin Islands at such time and place as it may designate of any books, […]

§ 18. Appointment of agents

For the purpose of making any investigation with regard to any public utility the Commission shall have power to appoint, by an order in writing, an agent whose duties shall be prescribed in such order. In the discharge of his duties such agent shall have every power whatsoever granted in this chapter to the Commission, […]

§ 19. Answer to inquiries

Every public utility shall furnish to the Commission all information required by it to carry into effect the provisions of this chapter, and shall make specific answers to all specific questions submitted by the Commission. Any public utility receiving from the Commission any blanks with directions to fill the same shall cause the same to […]

§ 2. Just and reasonable rates and services

Every public utility doing business within the Virgin Islands is required to furnish service and facilities reasonably safe and adequate and in all respects just and reasonable. The charge made by any such public utility for any facility or services furnished, or rendered, or to be furnished, or rendered, shall be reasonable, just and nondiscriminatory. […]

§ 20. Investigations of rates and services

(a) Upon its own initiative or upon reasonable complaint made against any public utility including the Virgin Islands Water and Power Authority that any of the rates, tolls, charges, or schedules, or services, or time and conditions of payment, or any joint rate or rates, schedules, or services, are in any respect unreasonable or unjustly […]

§ 21. Notice to utility of complaint

The Commission shall prior to such formal hearing notify the public utility complained of that a complaint has been made, and ten days after such notice has been given the Commission may proceed to set a time and place for a hearing and an investigation as hereinafter provided.

§ 22. Notice to utility of hearing

The Commission shall give the public utility and the complainant, if any, ten days’ notice of the time and place when and where such hearing and investigation will be held and such matters considered and determined. Both the public utility and the complainant shall be entitled to be heard and shall have process to enforce […]

§ 23. Power of Commission to fix rates and services

(a) If upon such investigation the rates, tolls, charges, schedules, or joint rates shall be found to be unjust, unreasonable, insufficient, or unjustly discriminatory, or to be preferential or otherwise in violation of any of the provisions of this chapter, the Commission shall have power to determine and by order fix and order to be […]