§ 622. Complaints
(a) A licensee shall investigate: (1) a complaint made to the licensee by a person about: (A) the conduct of an approved Internet game or approved Internet gambling by the licensee; or (B) the conduct of an agent of the licensee in operations related to an approved Internet game or approved Internet gambling; or (C) […]
§ 621. Authority to withhold prizes
(a) If a licensee has reason to believe that the result of an approved Internet game or approved Internet gambling has been affected by an illegal activity or malfunction of equipment, the licensee may withhold a prize in the approved Internet game or approved Internet gambling. (b) If a licensee withholds a prize pursuant to […]
§ 616. Licensee not to provide credit
A licensee shall not provide credit to a player. Players shall be required to deposit money prior to playing any approved Internet game or approved Internet gambling by payment in advance, credit or debit card, wire transfer, check, money order, or Internet funds. Notwithstanding the provisions of any law to the contrary, payments made to […]
§ 617. Inactive players
If no transaction has been recorded on behalf of a player for a period of one (1) year, the licensee shall remit any funds held on behalf of the player to the player or, if the player cannot be located, such funds shall be paid into the Virgin Islands Education Initiative Fund established pursuant to […]
§ 618. Limitation on wagers
(a) A registered player may, by notice to a licensee, set a limit on the amount the player may wager. (b) A player who has set a limit pursuant to this section may amend or revoke the limit on wagers by written notice given to the licensee. (c) A notice increasing or revoking the limit […]
§ 619. Self-exclusion order
(a) If a person or player gives written notice to a licensee to the effect that the person or player is not to be permitted to play an approved Internet game or approved Internet gambling conducted by the licensee, the licensee shall: (1) Forward a copy of the notice to Commission and the Master Service […]
§ 620. Claims for prizes
(a) If a claim for a prize in an approved Internet game or approved Internet gambling is made to a licensee within one (1) year after the end of the approved Internet game or approved Internet gambling or, the licensee after immediate notification to the Commission shall: (1) immediately attempt to resolve the claim; and […]
§ 614. Player registration and acceptance of wagers
(a) A licensee shall not permit a person to play an approved Internet game or approved Internet gambling unless the person is registered with the licensee as a player and the person’s identity has been authenticated in accordance with the conditions of the license. (b) A licensee shall not register a person as a player […]
§ 615. Players funds
(a) A licensee shall, at the request of a registered player or the personal representative of the registered player, remit funds of the player held by the licensee on behalf of the player as directed by the player no later than two (2) business days after the request is received. (b) A licensee shall not […]