Section 472.3.
472.3. (a) The department, in accordance with the time intervals prescribed pursuant to subdivision (d) of Section 472.1, but at least once annually, shall review the operation and performance of each qualified third-party dispute resolution process and determine, using the information provided the department as prescribed pursuant to subdivision (d) of Section 472.1 and the monitoring […]
Section 472.4.
472.4. In addition to any other requirements of this chapter, the department shall do all of the following: (a) Establish procedures to assist owners or lessees of new motor vehicles who have complaints regarding the operation of a qualified third-party dispute resolution process. (b) Establish methods for measuring customer satisfaction and to identify violations of this chapter, […]
Section 472.5.
472.5. The New Motor Vehicle Board in the Department of Motor Vehicles shall, in accordance with the procedures prescribed in this section, administer the collection of fees for the purposes of fully funding the administration of this chapter. (a) Fees collected pursuant to this section shall be deposited in the Certification Account in the Consumer Affairs […]
Section 467.6.
467.6. Each program shall maintain those statistical records required by Section 471.5, and as may be required by the county. The records shall maintain the confidentiality and anonymity of the parties. (Added by Stats. 1986, Ch. 1313, Sec. 1.)
Section 472.1.
472.1. The department shall establish a program for certifying each third-party dispute resolution process used for the arbitration of disputes pursuant to subdivision (c) of Section 1793.22 of the Civil Code. In establishing the program, the department shall do all of the following: (a) Prescribe and provide forms to be used to apply for certification under […]
Section 467.7.
467.7. (a) Unless the parties have agreed to a binding award, nothing in this chapter shall be construed to prohibit any person who voluntarily enters the dispute resolution process from revoking his or her consent, withdrawing from dispute resolution, and seeking judicial or administrative redress. (b) In cases in which a criminal complaint has been filed by […]
Section 472.2.
472.2. (a) Each manufacturer may establish, or otherwise make available to buyers or lessees of new motor vehicles, a qualified third-party dispute resolution process for the resolution of disputes pursuant to subdivision (c) of Section 1793.22 of the Civil Code. A manufacturer that itself operates the third-party dispute resolution process shall apply to the department for […]
Section 468.
468. All funds available to a county for the purposes of this chapter shall be utilized for projects proposed by eligible programs. (Added by Stats. 1986, Ch. 1313, Sec. 1.)
Section 468.1.
468.1. Programs shall be selected for funding by a county from the applications submitted therefor. (Added by Stats. 1986, Ch. 1313, Sec. 1.)
Section 468.2.
468.2. Applications submitted for funding shall include, but need not be limited to, all of the following information: (a) Evidence of compliance with Sections 467.2, 467.3, and 467.4. (b) A description of the proposed community area of service, cost of the principal components of operation, and any other characteristics, as determined by rules of the advisory council. […]