Section 53054.

53054. This act shall be known and may be cited as the Cable Television and Video Provider Customer Service and Information Act. (Added by Stats. 1992, Ch. 262, Sec. 1. Effective January 1, 1993.)

Section 53054.1.

53054.1. The Legislature finds and declares all of the following: (a) In an unregulated environment, customers of cable and video providers should get their money’s worth for the service they subscribe to, and one way to ensure this is to encourage that customer service standards be established and that customers be informed to those standards. (b) Cable […]

Section 53054.2.

53054.2. As used in this article: (a) “Cable television operator” means the person or entity providing cable television services through the cable television system. (b) “Cable television system” means a community antenna television system, under common ownership and control, serving a franchise area or two or more contiguous or electronically connected franchise areas. (c) “Video provider” means any […]

Section 53055.

53055. Each cable television operator or video provider in the state shall establish customer service standards. These customer service standards shall include, but not be limited to, standards regarding the following: (a) Installation, disconnection, service and repair obligations, employee identification and service call response time and scheduling. (b) Customer telephone and office hours; procedures for billing, charges, […]

Section 53055.1.

53055.1. (a) Each cable television operator or video provider shall annually distribute to employees, to each customer, and to the city, county, or city and county in which the cable television operator or video provider furnishes service to customers, a notice describing these customer service standards. New customers shall also be provided with this notice when […]

Section 53055.2.

53055.2. After the customer service standards established pursuant to Section 53055 have been in effect for one year, each cable television operator and video provider shall report annually on the performance of that cable television operator or video provider with regard to meeting its customer service standards. This report shall be included in the annual […]

Section 53055.3.

53055.3. No provision of this article shall be construed to preempt the prerogative of a city, county, or city and county to enforce customer protection standards that are contained in a franchise or license granted to a cable television operator or video provider pursuant to Section 53066.1 or that are otherwise authorized by law for […]

Section 53056.

53056. (a) The legislative body of the city, county, or city and county in which the cable television operator or video provider furnishes service to customers may, by ordinance, provide a schedule of penalties for the failure of the cable television operator or video provider to distribute the annual notice required by Section 53055.1, not to […]