§ 1912. Zero tolerance for drug or alcohol use.
§ 1912. Zero tolerance for drug or alcohol use. (a) The TNC shall implement a zero tolerance policy regarding a TNC driver’s activities while accessing the TNC’s digital platform. The zero tolerance policy shall address the use of drugs or alcohol while a TNC driver is providing prearranged rides or is logged into the TNC’s […]
§ 1913. TNC driver requirements.
§ 1913. TNC driver requirements. (a) Before allowing an individual to accept trip requests through a TNC’s digital platform: (1) The individual shall submit to the TNC information or documents from which a TNC can verify that the individual satisfies the requirements set forth in paragraphs (b)(5)-(8) of this section. (2) The TNC shall conduct, […]
§ 1914. Vehicle safety.
§ 1914. Vehicle safety. The TNC shall verify on an annual basis that: (1) Each TNC vehicle registered in Delaware that is required to pass a safety inspection for registration has a valid vehicle registration, which serves as proof that the vehicle passed its most recent safety inspection; and (2) Each TNC vehicle with over […]
§ 1915. No street hails.
§ 1915. No street hails. A TNC driver shall not solicit or accept street hails. 80 Del. Laws, c. 374, § 1;
§ 1916. No cash trips.
§ 1916. No cash trips. The TNC shall adopt a policy prohibiting solicitation or acceptance of cash payments from riders and notify TNC drivers of such policy. TNC drivers shall not solicit or accept cash payments from riders for fares. Any payment for prearranged rides shall be made only electronically using the TNC’s digital network […]
§ 1917. No discrimination; accessibility.
§ 1917. No discrimination; accessibility. (a) The TNC shall adopt a policy of nondiscrimination on the basis of destination, race, color, national origin, religious belief or affiliation, sex, disability, age, sexual orientation, or gender identity with respect to riders and potential riders and notify TNC drivers of such policy. (b) TNC drivers shall comply with […]
§ 1918. Records.
§ 1918. Records. A TNC, or a third party on the TNC’s behalf, shall maintain the following customer records: (1) Individual trip records for at least 1 year from the date each trip was provided; (2) Individual records of TNC driver customers at least until the 1-year anniversary of the date on which a TNC […]
§ 1919. Audits and inspection of records.
§ 1919. Audits and inspection of records. (a) In response to a specific complaint, the Division or its employees or duly authorized agents may inspect those records held by a TNC that are specifically necessary for the investigation and resolution of the complaint. (b) No more than quarterly, the Division may request that a TNC […]
§ 1920. Compliance with state law and defensive driving course.
§ 1920. Compliance with state law and defensive driving course. A TNC must advise TNC drivers that they are responsible for complying with all applicable laws, including the State’s hands-free cell phone law. A TNC must provide to each TNC driver domiciled in the state information about a defensive driving course approved by the Division. […]
§ 1921. Penalties.
§ 1921. Penalties. (a) The Division is authorized to enforce the requirements of this chapter. The Court of Common Pleas has jurisdiction over contested violations issued under this section. (b) A TNC or TNC driver who fails to comply with any requirement contained in this chapter may be assessed a civil penalty of up to […]