§ 1010. Electric distribution companies’ obligation to serve customers.
§ 1010. Electric distribution companies’ obligation to serve customers. (a) The standard offer service supplier shall provide standard offer service which is safe, efficient, adequate and reliable. The Commission may take appropriate actions to ensure that the standard offer service supplier provides such safe, adequate, efficient and reliable standard offer service. (b) The Commission shall […]
§ 924. Prohibitions and changes in preferred carrier selection.
§ 924. Prohibitions and changes in preferred carrier selection. (a) No carrier shall bill for intrastate telecommunications services, nor solicit to provide intrastate telecommunication services, within the State, unless such carrier has received a certificate of public convenience and necessity from the Commission. (b) No submitting carrier shall submit a change in the customer’s selection […]
§ 1011. Metering and billing.
§ 1011. Metering and billing. (a) The following provisions shall govern metering and billing for customers in DP&L’s service territory: (1) Each customer shall have the right to choose to receive separate bills from DP&L and from its electric supplier, or to receive a combined bill from either DP&L or its electric supplier, for electric […]
§ 925. Verification of orders for telecommunications service.
§ 925. Verification of orders for telecommunications service. (a) No carrier shall submit a preferred carrier change order unless and until the change order has first been confirmed in accordance with one of the following procedures: (1) The carrier has obtained the customer’s written authorization; (2) The carrier has obtained the customer’s electronic authorization; or […]
§ 1012. Certification of electric suppliers.
§ 1012. Certification of electric suppliers. (a) Certification requirements. — Prior to doing business in Delaware, every electric supplier seeking to provide electric supply service to customers shall obtain a certificate from the Commission. The Commission shall promulgate rules and regulations governing the information that electric suppliers shall be required to provide and requirements to […]
§ 926. Duty of executing carrier.
§ 926. Duty of executing carrier. An executing carrier shall not verify the submission of a change in a customer’s selection of a provider of telecommunications service received from a submitting carrier. For an executing carrier, compliance with the procedures prescribed in this subchapter shall be defined as prompt execution, without any unreasonable delay, of […]
§ 1013. Market power remediation.
§ 1013. Market power remediation. (a) On or after October 1, 1999, upon complaint or upon its own motion, for good cause shown, the Commission may conduct an investigation of the retail electric supply service market and whether the function of that market is being adversely affected by market power arising from the ownership or […]
§ 927. Letter of agency.
§ 927. Letter of agency. (a) A carrier may use a letter of agency to obtain written authorization and verification of a customer’s request to change that customer’s preferred carrier selection. (b) The Commission shall promulgate regulations governing the form and content of letters of agency. 72 Del. Laws, c. 487, § 1; 70 Del. […]
§ 928. Preferred carrier freezes.
§ 928. Preferred carrier freezes. (a) A customer may institute a preferred carrier freeze to prevent a change in such customer’s preferred carrier selection without that customer’s express consent. (b) The Commission shall promulgate regulations governing the procedures for implementing and lifting preferred carrier freezes and the form and contents of solicitations or other materials […]
§ 929. Customer protections.
§ 929. Customer protections. The Commission shall promulgate regulations governing the procedures to be followed by the customer and carrier in the event that a customer believes that the customer’s carrier has been changed without the customer’s authorization or has caused or allowed the customer to be billed for unauthorized charges and remedies available for […]