Section 13-401 – Consumer’s Complaint
(a) A consumer who is subjected to a violation of this title may file with the Division a written complaint which states: (1) The name and address of the person alleged to have committed the violation complained of; (2) The particulars of the violation; and (3) Any other information required by the Division. (b) After the filing of a complaint, […]
Section 13-307 – Repair Company to Furnish Written Bill for Cost
(a) (1) In this section the following terms have the meanings indicated. (2) (i) “Home appliance” means any device the retail cost of which exceeds $100 and which is generally used in a private residence; (ii) “Home appliance” includes an air conditioner, washing machine, dishwasher, television set, stereo set, oil burner, and any similar item. (3) “Repair company” means any person […]
Section 13-402 – Conciliation
(a) (1) If the Division determines that there are reasonable grounds to believe that a violation has occurred, it shall, except as provided in paragraph (2), attempt to conciliate the matter by methods of conference and persuasion with all interested parties and any representatives which they may choose to assist them. (2) If the Division determines that violations […]
Section 13-308 – Electrical Consumer Products
(a) A person may not sell or distribute an electrical consumer product which is intended ultimately for the personal use of a consumer in or around a permanent or temporary household or residence, unless the product is clearly labeled, marked, or stamped with the symbol of an electrical testing laboratory which is certified by the State […]
Section 13-403 – Cease and Desist Order
(a) (1) The Division may hold a public hearing to determine if a violation of this title has occurred. (2) The Division shall serve: (i) A statement of charges on the alleged violator; and (ii) A notice of the time and place of hearing on each party of record. (3) The Division shall hold the hearing not less than ten days […]
Section 13-309 – Electrical Extension Cords
(a) An electrical extension cord which conducts electrical current in commercial or household use shall be labeled to designate the maximum number of amperes it may safely conduct. (b) Any manufacturer, distributor, wholesaler, or retailer who sells or causes to be sold an electrical extension cord without a label as required by this section is guilty of […]
Section 13-404 – Arbitration of Disputes
(a) Notwithstanding any other provision of this title, the Division may enter into an agreement with a person in the State to submit a dispute arising under this title to arbitration in accordance with the Maryland Uniform Arbitration Act. (b) (1) The Division may administer a program of voluntary arbitration of consumer disputes, including: (i) The recruitment and training […]
Section 13-310 – Reserved Seat Tickets
(a) This section does not apply to nonprofit organizations. (b) A person who sells reserved seat tickets for an athletic, recreational, cultural, or entertainment event shall display prominently at the ticket-sale location a seating plan which clearly shows the location of every reserved seat and every physical obstruction to the viewing of the event.
Section 13-310.1 – Sale of Speculative Tickets
(a) (1) In this section the following words have the meanings indicated. (2) (i) “Resale” means the second or subsequent sale of a ticket. (ii) “Resale” includes a sale by any means, including in person, by telephone, by mail, by e–mail, by facsimile, or through a website or other electronic means. (3) “Reseller” means a person who offers a ticket for […]
Section 13-311 – Service Contract Not Prerequisite to Sale of Merchandise
A seller may not require as a condition of sale of any merchandise that the purchaser of the merchandise enter into a contract for the service of that merchandise.