(a) In this subtitle the following words have the meanings indicated. (b) “Automotive repair facility” means any person who diagnoses or corrects malfunctions of a motor vehicle for financial profit. (c) “Motor vehicle” has the meaning stated in Title 11 of the Transportation Article. (d) “Person” includes an individual, corporation, business trust, statutory trust, estate, trust, partnership, association, two […]
(a) (1) Before beginning any repair work on a motor vehicle for which a customer is charged more than $50, an automotive repair facility shall give the customer on the customer’s request a written statement which contains: (i) The estimated completion date; (ii) The estimated price for labor and parts necessary to complete the work; (iii) A clear statement that […]
(a) An automotive repair facility shall prepare an invoice which describes: (1) All work done by it, including all warranty work; and (2) All parts supplied by it. (b) The invoice shall state clearly: (1) If any used, rebuilt, or reconditioned parts have been supplied or if a part of a component system supplied is composed of used, rebuilt, or […]
(a) Except as provided in subsection (b) of this section, an automotive repair facility shall tender return of all replaced parts to the customer. (b) Subsection (a) of this section does not apply to replaced parts which are required to be returned to the manufacturer or distributor under a warranty agreement.
This subtitle does not: (1) Prohibit a person from filing an action for damages against an automotive repair facility; or (2) Require a person first to exhaust any administrative remedy he may have.
An automotive repair facility may not charge the customer for repairs not originally authorized or requested by the customer. Additional repairs may be charged to the customer if the automotive repair facility receives written or oral permission from the customer.
Any person aggrieved by a violation of any provision of this subtitle may take any action available under the consumer protection title of this article. Complaints may be filed with the Consumer Protection Division of the Office of the Attorney General.
(a) Except as provided in subsection (c) of this section, before beginning any repair work on a motor vehicle, an automotive repair facility shall give the customer a copy of a form used for authorization of repairs which shall inform the customer of the following rights: (1) That a customer: (i) May request a written estimate for repairs […]
A violation of any provision of this subtitle is an unfair or deceptive practice within the meaning of Title 13 of this article and is subject to the enforcement and penalty provisions contained in Title 13 of this article.
