Section 10-1102 – Definitions
(a) In this subtitle the following words have the meanings indicated. (b) “Equal access” means to be informed of, participate in, and benefit from public services offered by a State department, agency, or program, at a level equal to English proficient individuals. (c) “Limited English proficiency” means the inability to adequately understand or express oneself in the spoken […]
Section 10-1103 – Providing Equal Access to Public Services
(a) Each State department, agency, or program listed or identified under subsection (c) of this section shall take reasonable steps to provide equal access to public services for individuals with limited English proficiency. (b) Reasonable steps to provide equal access to public services include: (1) the provision of oral language services for individuals with limited English proficiency, which […]
Section 10-1104 – Providing Equal Access to Public Services — Entities Not Mentioned in 10-1103(c) of This Subtitle
Each State department, agency, or program not listed or identified under § 10–1103(c) of this subtitle shall monitor its operations to determine if the State department, agency, or program should take reasonable steps under § 10–1103 of this subtitle to achieve equal access to public services for individuals with limited English proficiency.
Section 10-1105 – Equal Access Versions of Websites
(a) (1) Except as provided in subsections (b) and (c) of this section, each State department, agency, and program shall provide for each website that may reasonably be expected to be available to and used by members of the general public equal access versions of the website in any language that: (i) is spoken by any limited English […]
Section 10-1106 – Central Coordination and Technical Assistance; Minimum Standards
(a) The Department of Human Services, in consultation with the Office of the Attorney General and the Department of Information Technology, shall provide central coordination and technical assistance to State departments, agencies, and programs to aid compliance with this subtitle. (b) (1) The Department of Information Technology shall establish minimum standards to which the equal access versions of […]
Section 10-1201 – System Required for State Units
Each unit of State government shall install and maintain a telephone system that allows a person from anywhere in the State to communicate with employees of the unit by toll-free telephone call during the regular business hours of the unit for the purpose of conducting official State business.
Section 10-1202 – Printing of Numbers for Distribution
Each unit of State government shall print its toll-free telephone numbers on the unit’s official documents, including stationery, fax cover sheets, business cards, and other publications that are distributed to the public.
Section 10-1203 – Inclusion in Directory
Each unit shall include each of its toll-free telephone numbers in any directory that lists information about the unit.
Section 10-1301 – Definitions
(a) In this subtitle the following words have the meanings indicated. (b) “Encryption” means the protection of data in electronic or optical form, in storage or in transit, using a technology that: (1) is certified to meet or exceed the level that has been adopted by the Federal Information Processing Standards issued by the National Institute of Standards […]
Section 10-610 – Records Management Program; Records Officer
(a) (1) Each unit of the State government shall have a program for the continual, economical, and efficient management of the records of the unit. (2) The program shall include procedures for: (i) the security of the records; (ii) the establishment and revision, in accordance with the regulations, record retention and disposal schedules to ensure the prompt and orderly disposition […]