Section 53-C:3-c – Credits and Refunds for Interruption of Service.
53-C:3-c Credits and Refunds for Interruption of Service. – Every franchisee shall agree to the following: I. In the event its service to any subscriber is interrupted for 24 or more consecutive hours, it will, upon request, grant such subscriber a pro rata credit or rebate. II. It will maintain an office which shall […]
Section 53-C:3-d – Notice to Subscribers Regarding Quality of Service.
53-C:3-d Notice to Subscribers Regarding Quality of Service. – I. Annually, every cable television system operator shall mail to each of its subscribers a notice which: (a) Informs subscribers how to communicate their views to the cable company and to the office of the attorney general, consumer protection and antitrust bureau; (b) States the […]
Section 53-C:3-e – Recording of Subscriber Complaints.
53-C:3-e Recording of Subscriber Complaints. – I. Every cable television system operator shall keep a record or log of all written complaints received regarding quality of service, equipment malfunctions, billing procedure, employee relations with customers and similar matters. Such records shall be maintained for a period of 2 years. II. Such record shall contain […]