358-D:1 Definitions. – As used in this chapter: I. " Airbag " means a motor vehicle inflatable occupant restraint system device that is part of a supplemental restraint system. II. " Counterfeit supplemental restraint system " means a supplemental restraint system component that displays a mark identical or substantially similar to the genuine mark […]
358-D:10 Required Work Invoice. – I. Upon completion of any service or repair work for which a charge is made, a motor vehicle repair facility shall prepare an invoice which itemizes: (a) All work that the motor vehicle repair facility has performed; (b) All work that any subcontractor has performed; (c) All parts supplied […]
358-D:11 Notice Requirements. – Each motor vehicle repair facility shall conspicuously post a notice of no fewer than 6 square feet on the premises of the facility for the purpose of advising any customer of his rights under this chapter. The notice shall contain the following information: I. The motor vehicle repair facility must […]
358-D:11-a Sale, Purchase, and Installation of Airbags; Criminal Penalty Established. – I. Any person who knowingly manufactures, imports, sells, offers for sale, purchases, installs, or reinstalls any object intended to replace a supplemental restraint system component as part of a vehicle inflatable restraint system, and said object is not a properly operating airbag that […]
358-D:11-b Installation of Recycled Airbag; Disposal of Counterfeit Supplemental Restraint System Components or Nonfunctional Airbags. – I. Nothing in RSA 358-D:11-a shall prohibit the installation or reinstallation of a recycled airbag that was designed in accordance with federal safety regulations for the make, model, and year of the vehicle, as part of a vehicle […]
358-D:12 Remedies. – I. Any violation of any provision of this chapter is an unfair or deceptive act or practice within the meaning of RSA 358-A:2. Any right or remedy set forth in RSA 358-A may be used to enforce the provisions of this chapter. II. Except as provided in paragraph III of this […]
358-D:2 When Written Estimate Required. – Upon the request of any customer, a motor vehicle repair facility shall provide a written estimate to the customer in advance of performing any service or repair work. The written estimate shall contain: I. An itemization of the service or repair work to be performed; II. An estimated […]
358-D:3 Authorization to Proceed. – A motor vehicle repair facility shall not perform any service or repair work set forth in the written estimate unless it receives the written permission of the customer to proceed; provided, however, that if it is impracticable to give the customer a written estimate or obtain his written permission […]
358-D:4 Additional Service or Repair Work. – If additional service or repair work of an unrelated and different nature from the work originally itemized in the written estimate becomes necessary, a motor vehicle repair facility shall notify the customer of the estimated cost of such additional work and receive his written or oral permission […]
358-D:5 Effect of Exceeding the Estimate. – Upon the completion of any service or repair work for which an estimate has been given, a motor vehicle repair facility shall not charge the customer any amount which exceeds the estimate by 10 percent without his written consent. Source. 1977, 295:1, eff. Aug. 26, 1977.
358-D:6 Service or Repair Delay. – A motor vehicle repair facility is not liable for breach of the written estimated completion date for service or repair work if the delay is caused by: I. An act of God; II. Strike; III. Unexpected illness; IV. Unexpected shortage of labor or parts; or V. Unavailability of […]
358-D:7 When Written Estimate Not Required. – A motor vehicle repair facility shall not be required to provide a written estimate to a customer if the facility does not agree to perform the service or repair work; provided, however, that no such facility shall engage in any act or practice which causes, or has […]
358-D:8 Service or Repair Work Where Estimate Not Requested. – Notwithstanding RSA 358-D:2-7, if a customer does not request that an estimate be provided, a motor vehicle repair facility shall not perform any service or repair work on any motor vehicle for the customer unless such work has been authorized by the customer. Source. […]
358-D:9 Return of Replaced Parts. – With the exception of parts required to be returned to the manufacturer or distributor under a warranty or exchange agreement, all parts which have been replaced on a motor vehicle by a motor vehicle repair facility shall be returned to the customer if the customer has requested, in […]
