§ 30. Residential gas, electric and steam service policy. This article shall apply to the provision of all or any part of the gas, electric or steam service provided to any residential customer by any gas, electric or steam and municipalities corporation or municipality. It is hereby declared to be the policy of this state […]
§ 31. Applications for service. 1. Every gas corporation, electric corporation or municipality shall provide residential service upon the oral or written request of an applicant, provided that the commission may require that requests for service be in writing under circumstances as it deems necessary and proper as set forth by regulation, and provided further […]
§ 31-a. Use of preferred name and pronouns. 1. Every utility corporation or municipality shall provide applicants for residential service and residential customers with a convenient option to request that the utility corporation or municipality use their preferred name and/or preferred pronouns in all written or oral communications between the utility corporation or municipality and […]
§ 32. Termination of service. 1. Generally. Any termination of residential utility service by utility corporations or municipalities shall be in accordance with all relevant provisions of this article. 2. Utility service may be terminated, except as otherwise provided in this section, if any person supplied with electric or gas service to a residence: (a) […]
§ 33. Discontinuance of residential utility service to multiple dwellings. 1. Notwithstanding any other provisions of law, no public utility company or municipality shall discontinue gas, electric or steam service to an entire multiple dwelling (as defined in the multiple dwelling law or the multiple residence law) located anywhere in this state for nonpayment of […]
§ 34. Discontinuance of utility service in two family dwellings. 1. Notwithstanding any other provision of law, no utility corporation or municipality shall terminate gas or electric service to a two family dwelling that it knows contains units where service is not metered separately unless such utility or municipality shall have given fifteen days’ written […]
§ 35. Reconnection of service. 1. The commission shall by regulation establish reasonable conditions under which an electric or gas corporation or municipality shall be required to take all actions within such corporation or municipality’s control and, where applicable, consistent with the provision of the agreement for commodity service, if any, between the corporation and […]
§ 36. Residential service deposits. 1. On and after January first, nineteen hundred eighty-two, no utility corporation or municipality shall require any new residential customer, other than a seasonal or short term customer, to post a security deposit as a condition of receiving utility service. In addition, no utility corporation or municipality shall after the […]
§ 37. Deferred payment agreements. 1. No utility corporation or municipality shall terminate or refuse to take all actions within such corporation or municipality’s control and, where applicable, consistent with the provisions of the agreement for commodity service, if any, between the corporation and the customer, provided such provisions are consistent with this article, to […]
§ 38. Budget or levelized payment plans; quarterly billing. 1. Every utility corporation or municipality shall offer residential customers a budget billing plan or levelized payment plan for payment of charges for gas or electric service. Any such plans shall also be offered to customers who are condominium associations or cooperative housing corporations regardless of […]
§ 39. Meter reading and estimated bills. 1. A utility corporation or municipality may, in accordance with such requirements as the commission may impose by regulation, render an estimated bill for any billing period if: (a) the procedure used by such utility or municipality for calculating estimated bills has been approved by the commission, and […]
§ 40. Voluntary third-party notice prior to termination of service. 1. Every utility corporation or municipality shall permit a residential customer to designate a third-party to receive copies of all notices relating to termination of service or collection of amounts due sent to such residential customer, provided that the designated third-party indicates in writing a […]
§ 41. Finality of certain utility charges. 1. Notwithstanding any other provision of law, no utility corporation or municipality may charge a residential customer for gas or electric service which was rendered more than six months prior to the mailing of the first bill to the customer for such service unless the failure of the […]
§ 42. Other charges. 1. A utility corporation or municipality may impose late payment charges not in excess of one and one-half percent per month on the unpaid balance of any bill including any interest thereon. Any such late payment charge, however, may not be imposed if the bill is the subject of a pending […]
§ 42-a. Payment of wages to workers; certain cases. 1. The legislature hereby finds that the protection of critical infrastructure is furthered by the enhanced training, experience and expertise of workers in all positions at such facilities. Given that the state of New York, due to its representation as a beacon of liberty, diversity and […]
§ 43. Complaint handling procedures. 1. The commission shall maintain regulations for the handling of residential customer complaints, which at a minimum shall require that each utility or municipality: (a) maintain procedures for prompt investigation of any complaint on a bill for gas or electric service rendered or a deposit required and for prompt reporting […]
§ 44. Utility bills; informational notices. 1. Every utility corporation or municipality shall assure that bills for service to residential customers adequately explain the charges for service in clear and understandable form and language. The commission may, from time to time, specify the form and content of such bills to further the objectives of this […]
§ 45. Payment agencies. A utility corporation or municipality may permit its customers to pay their bills to a payment agent. The date of payment to any such agent shall be regarded as the date of payment to the utility or municipality.
§ 46. Emergency disconnections to residences. Notwithstanding any other section of this article, a utility corporation in ownership or control of the meters, pipes, fittings, wires and other apparatus associated with the establishment of service to a residence or a municipality may disconnect service to a residence when an emergency may threaten the health or […]
§ 47. Inspection and examination of apparatus. 1. A duly authorized agent of a utility corporation or municipality may enter any dwelling, building or other location supplied with gas or electricity by the utility corporation or municipality, for the purpose of inspecting and examining the meters, pipes, fittings, wires and other apparatus for regulating, supplying […]
