53-A – Prohibition of Utilities Engaging in Detrimental Conduct Towards a Residential Customer.
§ 53-a. Prohibition of utilities engaging in detrimental conduct towards a residential customer. 1. A utility corporation or municipality, or energy services companies subject to the department’s uniform business practices and section three hundred forty-nine and three hundred forty-nine-d of the general business law, also known as ESCOs, shall not engage in any conduct the […]
48 – Emergency Hotline.
§ 48. Emergency hotline. 1. The commission shall establish a toll free number, to be attended from nine o’clock a.m. to nine o’clock p.m. each business day, which a residential customer may use to contact a commission designee authorized to order the reconnection, continuation or initiation of residential gas or electric service whenever a reasonable […]
48-A – Utility Services; Domestic Violence Victims.
§ 48-a. Utility services; domestic violence victims. 1. Every utility corporation shall allow a person who is under a shared contract with such utility corporation to opt-out of such contract without fee, penalty or charge when such person is a victim of domestic violence and provides an attestation in writing that they no longer wish […]
49 – Residential Steam Service.
§ 49. Residential steam service. The rights and responsibilities of customers receiving residential steam service from steam corporations shall be substantially comparable to those of gas and electric customers under this article. The commission shall take such actions as it deems necessary and proper to achieve this objective.
50 – Residential Water Service.
§ 50. Residential water service. Every water-works corporation with gross revenues in excess of two hundred fifty thousand dollars shall provide residential service in accordance with all relevant provisions of this article. The commission shall adopt such rules and regulations as it deems necessary and proper to implement the provisions of this section.
51 – Rules and Regulations.
§ 51. Rules and regulations. The commission shall adopt such additional rules and regulations as it deems necessary and proper to implement the provisions of this act.
52 – Gas, Electric and Steam Service to Tenants Provided Through Shared Meters.
§ 52. Gas, electric and steam service to tenants provided through shared meters. 1. Definitions: As used in this section, the following terms shall have the following meanings: (a) “Owner” means and includes the owner or owners of the freehold of the premises or lesser estate therein, mortgagee or vendee in possession, assignee of rents, […]
53 – Application.
§ 53. Application. For purposes of this article, a reference to a gas corporation, an electric corporation, a utility company, or a utility corporation shall include, but is not limited to, any entity that, in any manner, sells or facilitates the sale or furnishing of gas or electricity to residential customers. No provision of this […]
40 – Voluntary Third-Party Notice Prior to Termination of Service.
§ 40. Voluntary third-party notice prior to termination of service. 1. Every utility corporation or municipality shall permit a residential customer to designate a third-party to receive copies of all notices relating to termination of service or collection of amounts due sent to such residential customer, provided that the designated third-party indicates in writing a […]
41 – Finality of Certain Utility Charges.
§ 41. Finality of certain utility charges. 1. Notwithstanding any other provision of law, no utility corporation or municipality may charge a residential customer for gas or electric service which was rendered more than six months prior to the mailing of the first bill to the customer for such service unless the failure of the […]