47 – Inspection and Examination of Apparatus.
§ 47. Inspection and examination of apparatus. 1. A duly authorized agent of a utility corporation or municipality may enter any dwelling, building or other location supplied with gas or electricity by the utility corporation or municipality, for the purpose of inspecting and examining the meters, pipes, fittings, wires and other apparatus for regulating, supplying […]
39 – Meter Reading and Estimated Bills.
§ 39. Meter reading and estimated bills. 1. A utility corporation or municipality may, in accordance with such requirements as the commission may impose by regulation, render an estimated bill for any billing period if: (a) the procedure used by such utility or municipality for calculating estimated bills has been approved by the commission, and […]
40 – Voluntary Third-Party Notice Prior to Termination of Service.
§ 40. Voluntary third-party notice prior to termination of service. 1. Every utility corporation or municipality shall permit a residential customer to designate a third-party to receive copies of all notices relating to termination of service or collection of amounts due sent to such residential customer, provided that the designated third-party indicates in writing a […]
41 – Finality of Certain Utility Charges.
§ 41. Finality of certain utility charges. 1. Notwithstanding any other provision of law, no utility corporation or municipality may charge a residential customer for gas or electric service which was rendered more than six months prior to the mailing of the first bill to the customer for such service unless the failure of the […]
42 – Other Charges.
§ 42. Other charges. 1. A utility corporation or municipality may impose late payment charges not in excess of one and one-half percent per month on the unpaid balance of any bill including any interest thereon. Any such late payment charge, however, may not be imposed if the bill is the subject of a pending […]
42-A – Payment of Wages to Workers; Certain Cases.
§ 42-a. Payment of wages to workers; certain cases. 1. The legislature hereby finds that the protection of critical infrastructure is furthered by the enhanced training, experience and expertise of workers in all positions at such facilities. Given that the state of New York, due to its representation as a beacon of liberty, diversity and […]
43 – Complaint Handling Procedures.
§ 43. Complaint handling procedures. 1. The commission shall maintain regulations for the handling of residential customer complaints, which at a minimum shall require that each utility or municipality: (a) maintain procedures for prompt investigation of any complaint on a bill for gas or electric service rendered or a deposit required and for prompt reporting […]
44 – Utility Bills; Informational Notices.
§ 44. Utility bills; informational notices. 1. Every utility corporation or municipality shall assure that bills for service to residential customers adequately explain the charges for service in clear and understandable form and language. The commission may, from time to time, specify the form and content of such bills to further the objectives of this […]
31 – Applications for Service.
§ 31. Applications for service. 1. Every gas corporation, electric corporation or municipality shall provide residential service upon the oral or written request of an applicant, provided that the commission may require that requests for service be in writing under circumstances as it deems necessary and proper as set forth by regulation, and provided further […]
31-A – Use of Preferred Name and Pronouns.
§ 31-a. Use of preferred name and pronouns. 1. Every utility corporation or municipality shall provide applicants for residential service and residential customers with a convenient option to request that the utility corporation or municipality use their preferred name and/or preferred pronouns in all written or oral communications between the utility corporation or municipality and […]