§ 20-354.8 – Prohibited acts and practices.
20-354.8. Prohibited acts and practices. It shall be a violation of this Article for any motor vehicle repair shop or employee of a motor vehicle repair shop to do any of the following: (1) Charge for repairs which have not been expressly or impliedly authorized by the customer. (2) Misrepresent that repairs have been made […]
§ 20-354.9 – Remedies.
20-354.9. Remedies. Any customer injured by a violation of this Article may bring an action in the appropriate court for relief. The prevailing party in that action may be entitled to damages plus court costs and reasonable attorneys’ fees. The customer may also bring an action for injunctive relief in the appropriate court. A violation […]
§ 20-354.7 – Required disclosure; signs; notice to customers.
20-354.7. Required disclosure; signs; notice to customers. A sign, at least 24 inches on each side, shall be posted in a manner conspicuous to the public. The sign shall contain: (1) That the consumer has a right to receive a written estimate or to waive receipt of that estimate if the cost of repairs will […]
§ 20-354 – Short title.
20-354. Short title. This act shall be known and may be cited as the "North Carolina Motor Vehicle Repair Act." (1999-437, s. 1.)
§ 20-354.1 – Scope and application.
20-354.1. Scope and application. This act shall apply to all motor vehicle repair shops in North Carolina, except: (1) Any motor vehicle repair shop of a municipal, county, State, or federal government when carrying out the functions of the government. (2) Any person who engages solely in the repair of any of the following: a. […]
§ 20-354.2 – Definitions.
20-354.2. Definitions. As used in this act: (1) "Customer" means the person who signs the written repair estimate or any other person whom that person designates as a person who may authorize repair work. (2) "Employee" means an individual who is employed full time or part time by a motor vehicle repair shop and performs […]
§ 20-354.3 – Written motor vehicle repair estimate and disclosure statement required.
20-354.3. Written motor vehicle repair estimate and disclosure statement required. (a) When any customer requests a motor vehicle repair shop to perform repair work on a motor vehicle, the cost of which repair work will exceed three hundred fifty dollars ($350.00) to the customer, the shop shall prepare a written repair estimate, which is a […]
§ 20-354.4 – Charges for motor vehicle repair estimate; requirement of waiver of rights prohibited.
20-354.4. Charges for motor vehicle repair estimate; requirement of waiver of rights prohibited. (a) Before proceeding with preparing an estimate, the shop shall do both of the following: (1) Disclose to the customer the amount, if any, of the charge for preparing the estimate. (2) Obtain a written authorization to prepare an estimate if there […]
§ 20-354.5 – Notification of charges in excess of repair estimate; prohibited charges; refusal to return vehicle prohibited; inspection of parts.
20-354.5. Notification of charges in excess of repair estimate; prohibited charges; refusal to return vehicle prohibited; inspection of parts. (a) In the event that any of the following applies, the customer shall be promptly notified by telephone, telegraph, mail, or other means of the additional repair work and estimated cost of the additional repair work: […]
§ 20-354.6 – Invoice required of motor vehicle repair shop.
20-354.6. Invoice required of motor vehicle repair shop. The motor vehicle repair shop shall provide each customer, upon completion of any repair, with a legible copy of an invoice for such repair. The invoice shall include the following information: (1) A statement indicating what was done to correct the problem or a description of the […]