§ 20-351.11 – Manufacturer's warranty for State motor vehicles that operate on diesel fuel.
20-351.11. Manufacturer’s warranty for State motor vehicles that operate on diesel fuel. Every new motor vehicle purchased by the State that is designed to operate on diesel fuel shall be covered by an express manufacturer’s warranty that allows the use of B-20 fuel, as defined in G.S. 143-58.4. This section does not apply if the […]
§ 20-354 – Short title.
20-354. Short title. This act shall be known and may be cited as the "North Carolina Motor Vehicle Repair Act." (1999-437, s. 1.)
§ 20-354.1 – Scope and application.
20-354.1. Scope and application. This act shall apply to all motor vehicle repair shops in North Carolina, except: (1) Any motor vehicle repair shop of a municipal, county, State, or federal government when carrying out the functions of the government. (2) Any person who engages solely in the repair of any of the following: a. […]
§ 20-354.2 – Definitions.
20-354.2. Definitions. As used in this act: (1) "Customer" means the person who signs the written repair estimate or any other person whom that person designates as a person who may authorize repair work. (2) "Employee" means an individual who is employed full time or part time by a motor vehicle repair shop and performs […]
§ 20-354.3 – Written motor vehicle repair estimate and disclosure statement required.
20-354.3. Written motor vehicle repair estimate and disclosure statement required. (a) When any customer requests a motor vehicle repair shop to perform repair work on a motor vehicle, the cost of which repair work will exceed three hundred fifty dollars ($350.00) to the customer, the shop shall prepare a written repair estimate, which is a […]
§ 20-354.4 – Charges for motor vehicle repair estimate; requirement of waiver of rights prohibited.
20-354.4. Charges for motor vehicle repair estimate; requirement of waiver of rights prohibited. (a) Before proceeding with preparing an estimate, the shop shall do both of the following: (1) Disclose to the customer the amount, if any, of the charge for preparing the estimate. (2) Obtain a written authorization to prepare an estimate if there […]
§ 20-354.5 – Notification of charges in excess of repair estimate; prohibited charges; refusal to return vehicle prohibited; inspection of parts.
20-354.5. Notification of charges in excess of repair estimate; prohibited charges; refusal to return vehicle prohibited; inspection of parts. (a) In the event that any of the following applies, the customer shall be promptly notified by telephone, telegraph, mail, or other means of the additional repair work and estimated cost of the additional repair work: […]
§ 20-354.6 – Invoice required of motor vehicle repair shop.
20-354.6. Invoice required of motor vehicle repair shop. The motor vehicle repair shop shall provide each customer, upon completion of any repair, with a legible copy of an invoice for such repair. The invoice shall include the following information: (1) A statement indicating what was done to correct the problem or a description of the […]
§ 20-354.7 – Required disclosure; signs; notice to customers.
20-354.7. Required disclosure; signs; notice to customers. A sign, at least 24 inches on each side, shall be posted in a manner conspicuous to the public. The sign shall contain: (1) That the consumer has a right to receive a written estimate or to waive receipt of that estimate if the cost of repairs will […]
§ 20-351.7 – Civil action by the consumer.
20-351.7. Civil action by the consumer. A consumer injured by reason of any violation of the provisions of this Article may bring a civil action against the manufacturer; provided, however, the consumer has given the manufacturer written notice of his intent to bring an action against the manufacturer at least 10 days prior to filing […]