Section 103 – Designated approved 211 service provider — Department responsibilities.

• (1) The department shall designate an approved 211 service provider to provide information to Utah citizens about health and human services available in the citizen’s community.

• (2) Only a service provider approved by the department may provide 211 telephone services in this state.

• (3) The department shall approve a 211 service provider after considering the following:
  • (a) the ability of the proposed 211 service provider to meet the national 211 standards recommended by the Alliance of Information and Referral Systems;
  • (b) the financial stability of the proposed 211 service provider;
  • (c) the community support for the proposed 211 service provider;
  • (d) the relationship between the proposed 211 service provider and other information and referral services; and
  • (e) other criteria as the department considers appropriate.

• (4) The department shall coordinate with the approved 211 service provider and other state and local agencies to ensure the joint development and maintenance of a statewide information database for use by the approved 211 service provider.

Amended by Chapter 22, 2017 General Session