Section 204 – Public safety answering point 911 call transfer rate requirements.

• (1) As used in this section:
  • (a) “Fiscal year” means the period from July 1 of one year to June 30 of the following year.
  • (b) “Transfer rate” means the percentage of 911 calls that are:
    • (i) received by a public safety answering point during a fiscal year; and
    • (ii) transferred to another location in the state.

• (2) Subject to Subsection (3), a public safety answering point shall maintain a transfer rate that is no more than 2%.

• (3) A public safety answering point with a transfer rate for the fiscal year ending June 30, 2020 that is greater than 2% shall:
  • (a) for the fiscal year ending June 30, 2021, reduce the public safety answering point’s transfer rate to at least 5% less than the transfer rate for the fiscal year ending June 30, 2020;
  • (b) for the fiscal year ending June 30, 2022, reduce the public safety answering point’s transfer rate:
    • (i) to at least 15% less than the transfer rate for the fiscal year ending June 30, 2020; or
    • (ii) to at least 10% less than the transfer rate for the fiscal year ending June 30, 2021; and
  • (c) for the fiscal year ending June 30, 2023, reduce the public safety answering point’s transfer rate to no more than 5%.

Enacted by Chapter 368, 2020 General Session