Section 504 – Investigation of complaints — Procedures — Rulemaking.

• (1) Except as provided in Subsection (3), the ombudsman shall, upon receipt of a complaint, investigate the complaint.

• (2) An ombudsman’s investigation of a complaint may include:
  • (a) a referral to a governmental entity or other services;
  • (b) the collection of facts, information, or documentation;
  • (c) holding an investigatory hearing; or
  • (d) an inspection of the premises of the person named in the complaint.

• (3)
  • (a) The ombudsman may decline to investigate a complaint.
  • (b) If the ombudsman declines to investigate a complaint, the ombudsman shall notify the complainant and the division of the declination.

• (4) The division shall make rules, in accordance with Title 63G, Chapter 3, Utah Administrative Rulemaking Act, that govern the ombudsman’s process for:
  • (a) receiving and processing complaints; and
  • (b) conducting an investigation in accordance with this section.

Enacted by Chapter 220, 2022 General Session