§ 12-10-301. Title
This subchapter shall be known and may be cited as the “Arkansas Public Safety Communications and Next Generation 911 Act of 2019”.
§ 12-10-302. Legislative findings, policy, and purpose
(a) It has been determined to be in the public interest to shorten the time and simplify the method required for a citizen to request and receive emergency aid. (b) The provision of a single, primary three-digit emergency number through which fire suppression, rescue, disaster and major emergency, emergency medical, and law enforcement services may […]
§ 12-10-303. Definitions
As used in this subchapter: (1) “Access line” means a communications line or device that has the capacity to access the public switched network; (2) “Automatic location identification” means an enhanced 911 service capability that enables the automatic display of information defining the geographical location of the telephone used to place the 911 call; (3) […]
§ 12-10-304. Public safety answering points
(a) (1) The chief executive of a political subdivision may: (A) Designate the public safety answering point of another political subdivision to serve his or her political subdivision as a public safety answering point only; or (B) Retain a dispatch center to serve both public safety answering point and dispatch functions. (2) A designation under […]
§ 12-10-305. Arkansas 911 Board
(a) (1) There is created the Arkansas 911 Board to consist of the following members: (A) The Director of the Division of Emergency Management or his or her designee; (B) The Auditor of State or his or her designee; (C) The State Geographic Information Officer of the Arkansas Geographic Information Systems Office or his or […]
§ 12-10-306. Communications personnel
The staff and supervisors of a public safety answering point or dispatch center shall be: (1) (A) Paid employees, either sworn officers or civilians, of the operating agency designated by the chief executive of the political subdivisions. (B) Personnel other than law enforcement or fire officers shall be considered public safety officers for the purposes […]
§ 12-10-308. Response to requests for emergency response inside and outside jurisdiction
(a) A public safety answering point shall be capable of transmitting requests for law enforcement, firefighting, disaster, or major emergency response, emergency medical or ambulance services, or other emergency services to a public or private agency where the services are available to the political subdivision in the public safety answering point’s jurisdiction. (b) A public […]
§ 12-10-309. Requests from the hearing and speech impaired
Each public safety answering point or dispatch center shall be equipped with a system for the processing of requests from the hearing and speech impaired for emergency response.
§ 12-10-310. Records of calls
(a) The public safety answering point shall develop and maintain a system for recording 911 calls received at the public safety answering point. (b) A dispatch center shall develop and maintain a system that has been approved by the Arkansas 911 Board for recording 911 calls transferred from a public safety answering point. (c) All […]
§ 12-10-313. Restrictions and nonemergency telephone number
(a) The telephone number 911 is restricted to emergency calls that may result in dispatch of the appropriate response service for fire suppression and rescue, emergency medical services or ambulance, hazardous material incidents, disaster or major emergency occurrences, and law enforcement activities. (b) Any person calling the telephone number 911 for the purpose of making […]
§ 12-10-314. Connection of network to automatic alarms, etc., prohibited
No person shall connect to a service supplier’s network any automatic alarm or other automatic alerting devices which cause the number 911 to be automatically dialed and provide a prerecorded message in order to directly access the services which may be obtained through a public safety answering point.
§ 12-10-316. Public safety answering points — Access to information
(a) A public safety answering point and dispatch center designated by the chief executive of the political subdivision may be considered an element in the communications network connecting state, county, and local authorities to a centralized state depository of information in order to serve the public safety and criminal justice community. (b) A public safety […]
§ 12-10-317. Public safety answering point — Operation — Rights, duties, liabilities, etc., of service providers
(a) (1) Each service provider shall forward to any public safety answering point equipped for enhanced 911 service the telephone number and street address of any telephone used to place a 911 call. (2) Subscriber information provided in accordance with this subsection shall be used only for the purpose of responding to requests for emergency […]
§ 12-10-318. Emergency telephone service charges — Imposition — Liability — Public safety charge
(a) (1) (A) When so authorized by a majority of the persons voting within the political subdivision in accordance with the law, the governing authority of each political subdivision may levy an emergency telephone service charge in the amount assessed by the political subdivision on a per-access-line basis as of January 1, 1997, or the […]
§ 12-10-321. Public safety answering points — Bonds
(a) The governing authority of the political subdivision shall have power to incur debt and issue bonds with approval from the Arkansas 911 Board for 911 systems and public safety answering point implementation and future major capital items. (b) The bonds shall be negotiable instruments and shall be solely the obligations of each political subdivision […]
§ 12-10-322. Direct access to 911 services required for multiline telephone systems
(a) A covered multiline telephone system shall allow, as a default setting, any station equipped with dialing facilities to directly initiate a 911 call without requiring a user to dial any other digit, code, prefix, suffix, or trunk access code. (b) A business service user that owns or controls a multiline telephone system or an […]
§ 12-10-323. Authorized expenditures of revenues
(a) (1) Revenue generated under §§ 12-10-318 and 12-10-326 and transferred from the Arkansas Emergency Telephone Services Board or the Arkansas Public Safety Trust Fund to the Arkansas 911 Board shall be used only for reasonably necessary costs that enhance, operate, and maintain 911 service in the State of Arkansas under the direction of the […]
§ 12-10-324. Response to call — Entrance procedures
When responding to a 911 emergency call received at a public safety answering point, public safety officers of public safety agencies may use reasonable and necessary means to enter any dwelling, dwelling unit, or other structure without the express permission of the owner when: (1) The dwelling or structure is believed to be the geographical […]
§ 12-10-325. Training standards
(a) (1) A public safety agency, a public safety answering point, or a dispatch center may provide training opportunities for public safety answering point and dispatch center personnel through the Division of Law Enforcement Standards and Training and the Arkansas Law Enforcement Training Academy. (2) The division shall develop training standards for telecommunicators, dispatchers, supervisors, […]
§ 12-10-326. Prepaid wireless public safety charge — Definitions
(a) As used in this section: (1) “Consumer” means a person who purchases prepaid wireless telecommunications service in a retail transaction; (2) “Occurring in this state” means a retail transaction that is: (A) Conducted in person by a consumer at a business location of a seller in this state; (B) Treated as occurring in this […]