Upon request of the customer and before the commencement of repairs, the shop shall provide the customer with a copy of a dated repair order legibly describing the repairs to be performed. The shop shall record the odometer reading of the customer’s motor vehicle on the repair order, and shall sign the customer’s copy.
Upon request of the customer and before the commencement of repairs, the shop shall provide the customer with a price estimate for the repairs. The repair price estimate shall be made in good faith by the shop and may not be exceeded except for good cause and additional charges over the price estimate may not […]
The shop shall post a conspicuously located and easily readable sign that states: “You are entitled to a price estimate for the repairs you authorize if you request the estimate before the repairs are begun. This price estimate will not be exceeded if the motor vehicle is delivered to the shop within five days. After […]
A shop may not charge for making a repair price estimate unless, before making the estimate, the shop discloses to the customer the amount of the charge, or, if the amount cannot be determined, the basis on which the charge will be calculated. A shop may not impose, or threaten to impose, a charge that […]
(a) If the shop has given the customer an estimate and the price for the authorized repairs will exceed the estimate, the shop shall call the customer before continuing with the repairs and shall provide the customer with a new, good faith estimate of the repair price. The shop may not then continue with the […]
Parts from a customer’s motor vehicle that are replaced by the shop shall be returned to the customer if they are requested by the customer at the time the repair order is taken. However, parts that must be returned to the manufacturer because of a warranty or exchange agreement need not be returned to the […]
The shop shall provide every customer, at the time the customer retakes possession of the motor vehicle, with a copy of a dated invoice detailing the costs of all parts and labor involved in the repair, and identifying all parts replacements as being either new, used, rebuilt, or reconditioned.
(a) A shop may not misrepresent, directly or by implication, (1) the cost of repairs authorized by the customer; (2) the terms or conditions of a warranty or service agreement; (3) that repairs are necessary; (4) that repairs have been made; or (5) that the motor vehicle is in a dangerous condition, or that the […]
The following statement shall be conspicuously printed, either on the invoice or on another form given to every customer for whom the shop performs repairs: “Motor vehicle repair trade practices are regulated by Alaska Statutes 45.45.130 – 45.45.240, administered by the Alaska Department of Law.”
A shop shall maintain repair records and invoices for parts purchased by the shop. The records shall be available for reasonable inspection by the attorney general or other persons acting at the request of the attorney general and shall be retained for at least two years.
In AS 45.45.130 – 45.45.240 (1) “customer” includes a person authorized by the customer to act on the customer’s behalf; (2) “motor vehicle” or “vehicle” means a motor vehicle as defined in AS 28.90.990 that is required to be registered under AS 28.10, or with a governmental agency of another jurisdiction performing a similar function; […]
