§ 922. Statement of purpose. The General Assembly finds that competition in the telecommunications industry provides opportunities for initiating the unauthorized switching of a customer’s telephone service provider without the customer’s agreement or authorization, or the addition to a customer’s bill of a product or service not authorized or requested by the customer. It is […]
§ 923. Definitions. As used in this subchapter, unless the context otherwise requires: (1) “Carrier” shall mean any person or entity offering to the public telecommunications service that originates or terminates within the State; provided, however, that the term “carrier” shall not include: a. Any political subdivision, public or private institution of higher education or […]
§ 924. Prohibitions and changes in preferred carrier selection. (a) No carrier shall bill for intrastate telecommunications services, nor solicit to provide intrastate telecommunication services, within the State, unless such carrier has received a certificate of public convenience and necessity from the Commission. (b) No submitting carrier shall submit a change in the customer’s selection […]
§ 925. Verification of orders for telecommunications service. (a) No carrier shall submit a preferred carrier change order unless and until the change order has first been confirmed in accordance with one of the following procedures: (1) The carrier has obtained the customer’s written authorization; (2) The carrier has obtained the customer’s electronic authorization; or […]
§ 926. Duty of executing carrier. An executing carrier shall not verify the submission of a change in a customer’s selection of a provider of telecommunications service received from a submitting carrier. For an executing carrier, compliance with the procedures prescribed in this subchapter shall be defined as prompt execution, without any unreasonable delay, of […]
§ 927. Letter of agency. (a) A carrier may use a letter of agency to obtain written authorization and verification of a customer’s request to change that customer’s preferred carrier selection. (b) The Commission shall promulgate regulations governing the form and content of letters of agency. 72 Del. Laws, c. 487, § 1; 70 Del. […]
§ 928. Preferred carrier freezes. (a) A customer may institute a preferred carrier freeze to prevent a change in such customer’s preferred carrier selection without that customer’s express consent. (b) The Commission shall promulgate regulations governing the procedures for implementing and lifting preferred carrier freezes and the form and contents of solicitations or other materials […]
§ 929. Customer protections. The Commission shall promulgate regulations governing the procedures to be followed by the customer and carrier in the event that a customer believes that the customer’s carrier has been changed without the customer’s authorization or has caused or allowed the customer to be billed for unauthorized charges and remedies available for […]
§ 930. Commission authority. (a) The Commission is authorized to supplement the provisions hereof by promulgating such additional regulations that it deems necessary to achieve the purposes set forth in § 922 of this title. (b) All Commission regulations promulgated pursuant to this subchapter shall be consistent with federal law. 72 Del. Laws, c. 487, […]
