RCW 46.71.005 Legislative recognition. The automotive repair industry supports good communication between auto repair facilities and their customers. The legislature recognizes that improved communications and accurate representations between automotive repair facilities and the customers will: Increase consumer confidence; reduce the likelihood of disputes arising; clarify repair facility lien interests; and promote fair and nondeceptive practices, […]
RCW 46.71.011 Definitions. For purposes of this chapter: (1) An “aftermarket body part” or “nonoriginal equipment manufacturer body part” is an exterior body panel or nonstructural body component manufactured by someone other than the original equipment manufacturer and supplied through suppliers other than those in the manufacturer’s normal distribution channels. (2) “Automotive repair” includes but […]
RCW 46.71.015 Estimates—Invoices—Recordkeeping requirements. (1) Except as otherwise provided in RCW 46.71.025, all estimates that exceed one hundred dollars shall be in writing and include the following information: The date; the name, address, and telephone number of the repair facility; the name, address, and telephone number, if available, of the customer or the customer’s designee; […]
RCW 46.71.021 Disposition of replaced parts. Except for parts covered by a manufacturer’s or other warranty or parts that must be returned to a distributor, remanufacturer, or rebuilder, the repair facility shall return replaced parts to the customer at the time the work is completed if the customer requested the parts at the time of […]
RCW 46.71.025 Written estimate required—Alternatives—Authorization to exceed—Exceptions. (1) Except as provided in subsections (3) and (4) of this section, a repair facility prior to providing parts or labor shall provide the customer or the customer’s designee with a written price estimate of the total cost of the repair, including parts and labor, or where collision […]
RCW 46.71.031 Required signs. An automotive repair facility shall post in a prominent place on the business premises one or more signs, readily visible to customers, in the following form: “YOUR CUSTOMER RIGHTS YOU ARE ENTITLED BY LAW TO: 1. A WRITTEN ESTIMATE FOR REPAIRS WHICH WILL COST MORE THAN ONE HUNDRED DOLLARS, UNLESS WAIVED […]
RCW 46.71.035 Failure to comply with estimate requirements. An automotive repair facility that fails to comply with the estimate requirements of RCW 46.71.025 is barred from recovering in an action to recover for automotive repairs any amount in excess of one hundred ten percent of the amount authorized by the customer, or the customer’s designee, […]
RCW 46.71.041 Liens barred for failure to comply. A repair facility that fails to comply with RCW 46.71.021, 46.71.025, or 46.71.031 is barred from asserting a possessory or chattel lien for the amount of the unauthorized parts or labor upon the motor vehicle or component. [ 1993 c 424 § 8.] NOTES: Severability—Effective date—1993 c […]
RCW 46.71.045 Unlawful acts or practices. Each of the following acts or practices are unlawful: (1) Advertising that is false, deceptive, or misleading. A single or isolated media mistake does not constitute a false, deceptive, or misleading statement or misrepresentation under this section; (2) Materially understating or misstating the estimated price for a specified repair […]
RCW 46.71.051 Copy of warranty. The repair facility shall make available, upon request, a copy of any express warranty provided by the repair facility to the customer that covers repairs performed on the vehicle. [ 1993 c 424 § 10.] NOTES: Severability—Effective date—1993 c 424: See notes following RCW 46.71.005.
RCW 46.71.060 Retention of price estimates and invoices. Every automotive repair facility shall retain and make available for inspection, upon request by the customer or the customer’s authorized representative, true copies of the written price estimates and invoices required under this chapter for at least one year after the date on which the repairs were […]
RCW 46.71.070 Consumer Protection Act—Defense. The legislature finds that the practices covered by this chapter are matters vitally affecting the public interest for the purpose of applying the Consumer Protection Act, chapter 19.86 RCW. Violations of this chapter are not reasonable in relation to the development and preservation of business. A violation of this chapter […]
RCW 46.71.080 Notice of chapter to vehicle owners. Whenever a vehicle license renewal form under RCW 46.16A.110 is given to the registered owner of any vehicle, the department of licensing shall give to the owner written notice of the provisions of this chapter in a manner prescribed by the director of licensing. [ 2011 c […]
RCW 46.71.090 Notice of chapter to repair facilities. When the department of revenue issues a registration certificate under RCW 82.32.030 to an automotive repair facility, it must give written notice to the person of the requirements of this chapter in a manner prescribed by the director of revenue, including by electronic means. The department of […]
RCW 46.71.100 Transporter’s license allowed. Any automotive repair facility may apply for a transporter’s license under chapter 46.76 RCW for the purpose of evaluating vehicles in need of repair, or that have been repaired, on the public roads of this state. [ 2018 c 16 § 5.]
